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Help Payments


If your question isn't answered in this section, then please either email us at customerservices@hawkshead.com or call our customer service team on 0161 866 0584, we're always happy to help.

Please note: Standard Delivery could take up to 7-10 working days during our Sale.

DELIVERY OPTIONS

During Sale period please be advised that expected delivery times can take slightly longer.

UK Standard Delivery
UK STANDARD DELIVERY Within 5-7 Working Days from dispatch for just £3.95 * Free when order value is over £60.00
Standard delivery is just £3.95. Delivered Monday to Saturday, excluding public holidays. You will have your order delivered by Hermes couriers on a fully tracked delivery service. We also offer an SMS text service to keep track of your delivery via your mobile please just enter your mobile number in the billing address section at checkout.

Please note, express delivery is not available during our sale period.

Express Delivery
EXPRESS DELIVERY Next working day when you order by 8pm (Mon- Fri)
£6.95 Express delivery is only available on UK mainland* orders. We can deliver the next working day if order is placed Monday to Thursday before 8pm. If you order on a Friday, Saturday or Sunday and select express service your order will be delivered on the Tuesday of that following week.

* Exception postcodes for next day delivery are as follows we will accept your order however delivery is a minimum 2 day service and off shore is dependant on service in place we will not refund the express charge if that is what you have selected :

AB 31-35 , AB 36-38, AB 41-54, AB 55-56, FK 17-21,G 83, GY 9, HS1-9, IM ALL postcodes , IV ALL postcodes, KA 27, KA 28, KW 0-14, KW 15-17, PA20-78, PH2, PH 15-18, PH 19-29, PH1-29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE
ALL postcodes.

Premium Express Delivery
PREMIUM EXPRESS DELIVERY Next working day by 12 noon when you order by 8pm (Mon- Thurs)
£9.95 Premium Express is only available on UK mainland* orders. We can deliver the next working day by 12 noon if order is placed Monday to Thursday before 7pm. If you order on a Friday, Saturday or Sunday and select Premium express service your order will be delivered on the Tuesday of that following week.


DELIVERY TO A HAWKSHEAD STORE FOR FREE - Tracked Delivery within 1-3 working days
We are pleased to offer the service of delivery to a Hawkshead store for free. If you live near to any of our stores or are going to be visiting any of our great locations please select delivery to your local Hawkshead store at checkout and it will be free shipping to the selected store. We will email you to confirm delivery to the store chosen within 1-3 working days. You will need to bring in some ID to collect your parcel from our lovely team at our stores. * Please note we do not offer an express option to store. Please click here to see where our stores are located

DELIVERY TO SELECTED EUROPEAN COUNTRIES
£12.50 We now offer delivery to France, Netherlands,Portugal,Spain,Italy,Luxemburg,Belgium and Germany. All our orders are charged at one price per delivery. The service is fully tracked and delivery is within 5 working days from despatch. At checkout please enter your address manually and select your correct country for billing and shipping. For your own protection potentially orders will need to be fully verified, if this is required the team will contact you directly so please ensure that your correct email address is entered at point of order especially if you are placing an order to be shipped to a different address from your billing address.

OUR FANTASTIC CAMPING RANGE IS NOW AVAILABLE: DELIVERY OPTIONS FOR ALL OUR TENTS ARE AS FOLLOWS :


Standard Delivery via Hermes we still offer standard delivery however many tents you order for just £3.95 Delivery within 5-7 working days.

Express Delivery via DPD. If you order before 8pm Monday to Thursday, you can recieve your order the very next day. Please note this is a signed for service.

Unfortunately we are unable to offer click and collect service on any of the camping range due to the size and weight of the items.


TENT RETURNS : If you wish to return your tent you'll need to call our Customer Service team prior to any return and you'll recieve a RMA number. You can call our customer Service team on 0161 866 0584 or you can email customerservices@hawkshead.com and they will supply the Return Reference. The warehouse facility will not accept the return of a Tent without the relevant Return Reference number.


DELIVERY TO CHANNEL ISLANDS Tracked Delivery within 5 Working days
£8.50

Please note: we do not deliver to any BFPO addresses

Collect Plus

CLICK & COLLECTPLUS

Now Available at Over 5,500 Collect+ Locations
We can deliver within 5 working days to over 5500 Collect+ stores in the UK for just £3.95. The order must be placed by 3.30pm Monday to Friday. When collecting your parcel from the CollectPlus stores you will require ID, signature and the CollectPlus barcode you receive will be required to collect your order. Click and collect is only available on UK main land * orders.

The postcodes below deliver within minimum of 2 working days:

All AB postcodes- DD8 to DD11,Je1-JE99,PA20 to PA40, PH2, PH49 to PH50,IV1 to IV23,IV25 to IV27,IV30 to IV32,IV36,IV52 to IV54,HS9 to HS99,PA41 to PA49,PA60 PA61 to PA75,PA76 to PA78,PH41,PH42 to PH44,PH19 to PH26,PH30 to PH41,KW1 to KW3,KW5 to KW14, HS1 to HS8,IV41 to IV51,IV55 to IV56,KA27 to KA28,BT1 to BT99.

Click and Collect is unavailable in Republic of Ireland, Isle of Man, Shetland, Orkney, Scilly Isles, Channel Islands and BFPO locations.

Not going to be home? From newsagents to petrol stations and - even train stations, CollectPlus has over 5,500 safe and secure delivery locations for your parcels. To find your nearest one, simply visit www.collectplus.co.uk and enter your postcode. Most CollectPlus locations are open late seven days a week so you can pick up your delivery at a time and place that suits you.

HOW COLLECTPLUS DELIVERY WORKS

Collect Plus
1.

At checkout select CollectPlus as your delivery option and choose your nearest shop or pick-up location.



Mobile
2.

When your parcel arrives at your chosen CollectPlus location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.



Collect
3.

Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned to Hawkshead.



COLLECTPLUS FAQ'S

What happens if I'm out when my parcel is delivered?
If your delivery has been attempted by our courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

How much will a CollectPlus delivery cost?
CollectPlus costs £3.95 on all orders.

How long will it take for my parcel to arrive?
A CollectPlus delivery will arrive in your chosen store within 5 working days. So if you place your order Monday to Friday before 3.30pm it will be delivered within 4 working days to the store of your choice. Note that if ordered Saturday or Sunday it will not be delivered till the following Tuesday. You will receive confirmation from collect+ via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid telephone number or email address.

Can you advise a time that it will arrive?
Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.

Are there any locations you cannot deliver to a CollectPlus store?
Please find detailed below the areas that currently collect + is unable to deliver to Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.