At Hawkshead if you are not completely happy with your purchase, simply return it to us using our insured returns service, unused and in its original packaging within 14 days for a full refund.
RETURNING YOUR ITEM
We trust that you will be delighted with your Hawkshead purchase but if for any reason you would like to return it, you can use our NEW CollectPlus service for a fixed price of £3.50*.
CollectPlus is a convenient way to return parcels at any one of their 5,500 local stores, most open early or late, 7 days a week.
Please note: You cannot return a parcel via CollectPlus to your local Hawkshead store.
To find your nearest CollectPlus store visit the CollectPlus website www.collectplus.co.uk/hawkshead.
When ordering your returns label online, payment can be made by credit or debit card, or by Paypal. You will need a printer to print out your returns label. Please note that if you are returning more than one product, you can pack the items together, enclosing your complete returns form.
1. Go to www.collectplus.co.uk/hawkshead and follow the instructions to purchase your returns label.
2. Print out your returns label and attach it to your parcel, covering your original address label. Please ensure the barcode is clearly visible.
3. Drop your parcel off at your chosen local store offering the CollectPlus service. You will be issued with a proof of postage receipt. Keep your receipt safe so that you can track your parcel online at www.collectplus.co.uk/track.
If you have any questions, don't hesitate to give us a call on 0161 866 0584 or email us at firstname.lastname@example.org
*CollectPlus service is available to UK Mainland, Northern Ireland and the Isle of Wight only.
If you return your item using another provider the postage costs are your responsibility and we recommend that you obtain a proof of posting certificate, as the parcel is also your responsibility.
To post your return...
Poole Hall Road
If you experience a fault with one of our products please contact the Customer Services Team either by telephone or via email prior to returning the item if you do not contact prior to the return you will be fully resposible for the return costs or it may be that we will not be able to process the return for you.Can I return goods that I bought in a store?
Only goods bought via our mail order catalogues or the website should be returned to this address and they must include a copy of the original returns form, which is on the reverse of the invoice. We are not able to process goods returned without the appropriate paperwork enclosed.How long will it take for my return to be processed?
We do process returns as soon as they arrive but this can take up to 14 days. The customer services team will e-mail or write to you to confirm once the return refund has been processed for you.How do I exchange an item?
If you wish to exchange an item we will refund the cost of your initial order in full to your debit/credit card. We will then contact you to confirm that we have a replacement item available. Once we have confirmed and despatched the goods, we will then reprocess the payment with no extra postage charge.
If you do have a query please don't hesitate to call Customer Services on 0161 866 0584 between 8am- 8pm Monday to Friday or by email at email@example.comHow to cancel your whole order
If you are in the European Union and you can cancel your order within fourteen days after the day you get your goods, you must cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. You need to notify us within the 14 day cancellation period via written communication to comply. We accept email communication as notification. Please use this link if you wish and fill in relevant detailshttps://www.hawkshead.com/cancellation-form
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations however if you only cancel part of your order this will not apply (although you still have 28 days to return your goods and receive a refund for the cost of the goods).