Contact Us

Phone: 0161 866 0584
Monday - Friday 8am - 8pm
Saturday - Sunday 10am - 4pm

Email: Online Form

Write To Us:
Hawkshead | Basecamp | Mercury Way | Urmston | Manchester | UK | M41 7RR


23rd December: 10am-4pm

Christmas Eve: 8am-4:30pm

Christmas Day: Closed

Boxing Day: Closed

27th December: 8am-8pm

28th December: 8am-8pm

Got a question? Give a member of our customer service team a call: 0161 866 0584.

We would always hope that you're pleased with any purchase you've made from Hawkshead. However, if there is something you are not happy with please get in touch with the team in Hawkshead customer service so that we can try to help you.

Please contact us straight away

In the first instance please call or email with any problem you may have as soon as possible. The team will always try to sort out any issue for you via email or telephone and will try to reach a happy conclusion.

Phone: 0161 866 0584. Our customer service team are available to take your call Monday to Friday 8:00am - 8:00pm and are also here to help Saturday and Sunday 10:00am - 4:00pm.
*please note we do occasionally record our calls for training purposes only.

Email: Please complete our online form to send an email to our customer service team.

Write to us: Hawkshead Ltd, Basecamp, Mercury Way, Urmston, Manchester, UK, M41 7RR.

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

  • Head of Customer Service
  • Hawkshead Ltd
  • Basecamp, Mercury way
  • Urmston
  • Manchester M41 7RR

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link