Dear Customer,

Following the closure of our UK warehouse, we’ve now made the decision to re-open following all government advice and guidance.

We’ve put additional safety measures in place to ensure that all our colleagues in the warehouse are protected and able to socially distance themselves.

Our already high standards of hygiene have been increased with more cleaning stations throughout the building.

All working and communal spaces have been adapted to adhere to the governments social distancing guidelines.

The health and wellbeing of our colleagues at this time is our number one priority and we’d like to re-iterate that we’re doing everything in our power to ensure that they are working in a clean and safe environment.

We also want to provide all our customers with a moment of escapism so, we’re doing all we can to keep Hawkshead open.

Stay safe,

Hawkshead

Delivery Information

We are still able to deliver your items as normal.

Please be aware that during this time, our shipping times 5-7 working days.

Returns Information

We are accepting returns as normal. For more information click here.

We have extended our return time frame to 60 days during this Government advised isolation period.

Store Information

It is with heavy heart that we’ve had to temporarily close all our stores.

We’ll update you with information about our store openings inline with government recommendations.

If you’ve used our Click & Collect service and are yet to pick up your items, please contact our customer service team to arrange home delivery.

FAQ’s

Are all Hawkshead stores closed?

Unfortunately we have had to close all our stores in the interest of our staff and the public's safety.

Can I still order online?

Yes, you can still place an order 24/7 online.

Can I expect any delays with delivery?

Our current shipping times are 5-7 working days

How can Covid-19 affect my order?

We are taking unprecedented measures to make sure that all our parcels are delivered safely.

Are you offering contact-free delivery?

We are currently working with couriers to ensure that all our deliveries are delivered contact-free.

Can I still contact you with queries?

You are able to contact us via email or by clicking ‘Chat with us’ in the bottom right hand of the screen when available. Click here for more information

How can I return a product?

We have extended our return time frame to 60 days during this Government advised isolation period.

To return your products, click here.

Can I return a product that I have bought in-store?

Unfortunately we cannot accept any returns from good purchased in store. Please be aware we are working to resolve this and will update this page as soon as we have more information.

Have you extended your returns policy?

We have extended our return time frame to 60 days during this Government advised isolation period.

To return your products, click here.