< Customer Services

Contact us

With regret our response time is 4 working days for queries

Chat With Us

Look out for the ‘Chat with us’ icon in the bottom right of your browser to talk to a member of our customer service team.

Write To Us

Hawkshead Ltd
Basecamp, Mercury Way
Urmston, Manchester
United Kingdom
M41 7RR

Email Us

If you’d like to get in touch via email please fill out the following form and a member of the customer service team will be in touch.

We will respond to your email during the following hours:

Monday - Friday
08:00 - 20:00

Saturday - Sunday
10:00 - 16:00

Escalations

If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please get in touch with our Head of Customer Service.

Click here

Online Dispute Resolution

If after following our internal procedure you still feel that we have not satisfactorily resolved your query, you can raise this with the European Commission here.