With regret our response time is 4 working days for queries
Chat With Us
Look out for the ‘Chat with us’ icon in the bottom right of your browser to talk to a member of our customer service team.
Write To Us
Basecamp, Mercury Way
If you’d like to get in touch via email please fill out the following form and a member of the customer service team will be in touch.
We will respond to your email during the following hours:
Monday - Friday
08:00 - 20:00
Saturday - Sunday
10:00 - 16:00
If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please get in touch with our Head of Customer Service.
Online Dispute Resolution
If after following our internal procedure you still feel that we have not satisfactorily resolved your query, you can raise this with the European Commission here.