How long will it take for your refund to be processed?
We do process returns as soon as they arrive but this can take up to 14 days. The customer services team will e-mail or write to you to confirm once the return refund has been processed for you.
When will you receive your refund?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.
If you have any questions, click here to send us your query.
It’s been 14 days and you’ve still not received your refund
If it’s been 14 days and you’ve still not received your refund, please contact us.