Online: We accept major credit cards with the exception of Maestro & American Express.
On the phone: We accept major credit cards with the exception of Maestro & American Express.
Payment details: We accept Visa and MasterCard. For payments by debit or credit cards we only debit your card once your order has been despatched.
If you are using PayPal as a payment method, payment is taken upon order, if for any reason we are unable to despatch your goods we will refund you direct to your PayPal account and advise by email that this has been processed. We try our level best to send orders out in one delivery, if your order is sent in two deliveries, don't worry you will not be charged for the additional delivery. We unfortunately are not able to accept e cheque payments in PayPal, if they are submitted we will cancel the order and email via PayPal to confirm not accepted.
I have a promotional code, how do I redeem it?
You will be prompted for a promotional code at the top of your basket details page, simply enter the code and click apply. This will apply instantly.
I have a promotional code, why hasn't the offer applied?
Please check that the code you have entered is correct. If the code does not affect the total then it may be invalid, you can contact us to check on this.
Please Note: Promotional codes cannot be used on the website during sale times.
If an item I have ordered is out of stock, how will I know?
The e-mail address on your order form you will receive notification of any out of stock items via e-mail. This is in addition to your confirmation e-mail and should be received within 3 working days of placing your order.
Why does the website allow you to place an order that is not available?
In busy periods, certain items in the collection shown as "available" may not be accessible for immediate despatch. If this is the case we will notify you within 3 working days and advise you of an approximate delivery date.