Terms and Conditions

We at Hawkshead understand that your personal information is private and that confidentiality is important to you, so we always treat such information with the standards of security and confidentiality that we expect for ourselves. Any information we collect about you is used to ensure that we provide you with the best possible service and, of course, to process your order.

You can rest assured that your credit/debit card details are safe with us. With your permission we will email you with any special offers and send you newsletters from time to time. However if you decide that you do not want to continue to receive these just use the link that you will find on our web site to let us know, but we will be sorry to see you go. We may also introduce you to the services of specially selected companies but again the choice is entirely up to you, just tick the relevant options to let us know

Copyright All rights, including copyright and database rights, in Hawkshead.com and its contents, are owned by or licensed to Hawkshead Outdoor Ltd, or otherwise used by Hawkshead Outdoor Ltd as permitted by applicable law. In accessing Hawkshead.com, you agree that you will access the contents solely for your own private use but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on Hawkshead.com for your personal use. Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of Hawkshead.com without the prior written permission of Hawkshead Outdoor Ltd or in accordance with the Copyright, Designs and Patents Act 1988 and any successor legislation.

Terms of use

Access to and use of this site (Hawkshead.com) is provided by Hawkshead Outdoor Ltd subject to the following terms: By using Hawkshead.com you agree to be legally bound by these terms, which shall take effect immediately on your first use of Hawkshead.com. If you do not agree to be legally bound by all the following terms please do not access and/or use Hawkshead.com.

Hawkshead Outdoor Ltd may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Hawkshead Outdoor Ltd. Your continued use of Hawkshead.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of Hawkshead.com

Access to and use of this site (Hawkshead.com) is provided by Hawkshead Outdoor Ltd subject to the following terms: 1. By using Hawkshead.com you agree to be legally bound by these terms, which shall take effect immediately on your first use of Hawkshead.com. If you do not agree to be legally bound by all the following terms please do not access and/or use Hawkshead.com. 2. Hawkshead Outdoor Ltd may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Hawkshead Outdoor Ltd. Your continued use of Hawkshead.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of Hawkshead.com

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Hawkshead.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Hawkshead.com content except for your own personal, non-commercial use. Any other use of Hawkshead.com content requires the prior written permission of Hawkshead Outdoor Ltd.

You agree to use Hawkshead.com only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Hawkshead.com. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Hawkshead.com.

Disclaimers and Limitation of Liability

Hawkshead.com content, including the information, names, image, pictures, logos and icons regarding or relating to Hawkshead Outdoor Ltd, its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Under no circumstances will Hawkshead Outdoor Ltd be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Hawkshead.com regardless of the form of action.

Hawkshead Outdoor Ltd does not warrant that functions contained in Hawkshead.com content will be uninterrupted or error free, that defects will be corrected, or that Hawkshead.com or the server that makes it available are free of viruses or bugs.

Ownership of an item will not pass to you until we have delivered it to you, either directly or by leaving it in a safe place or with another person.

Product information

Every care has been taken to ensure that the product descriptions and specifications on our website are correct. Whilst the colour replication and images are a good representation, slight variations from actual product may occur.

Intellectual Property

The names, image and logos identifying Hawkshead Outdoor Ltd or third parties and their products and services are subject to copyright, design rights and trade marks of Hawkshead Outdoor Ltd and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Hawkshead Outdoor Ltd or any other third party.

Contributions to Hawkshead.com

Where you are invited to submit any contribution to Hawkshead.com (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant Hawkshead Outdoor Ltd a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in Hawkshead Outdoor Ltd's Privacy Policy. If you do not want to grant to Hawkshead Outdoor Ltd the rights set out above, please do not submit your contribution to Hawkshead.com.

Further to paragraph 9, by submitting your contribution to Hawkshead.com, you:

10.1 warrant that your contribution;
10.1.1 is your own original work and that you have the right to make it available to Hawkshead Outdoor Ltd for all the purposes specified above;
10.1.2 is not defamatory; and
10.1.3 does not infringe any law; and
10.2 indemnify Hawkshead Outdoor Ltd against all legal fees, damages and other expenses that may be incurred by Hawkshead Outdoor Ltd as a result of your breach of the above warranty; and
10.3 waive any moral rights in your contribution for the purposes of its submission to and publication on Hawkshead.com and the purposes specified above.

Hawkshead.com Community Rules

You agree to use Hawkshead.com Communities (including Message Boards) in accordance with the following Community Rules. These apply across all Hawkshead.com community sites and services.

About your posts
Contributions must be civil and tasteful
No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
If you use multiple logins for the purpose of disrupting the community or annoying other users you may have action taken against your accounts.
Be patient: users of all ages and abilities may be taking part in the relevant Hawkshead.com Community. No spamming or off-topic material: we don't allow the submission of the same or very similar contributions many times. Please don't re-submit your contribution to more than one discussion, or contribute off-topic material in subject-specific areas.
No advertising
Contributions containing languages other than English may be removed unless allowed in the relevant local house rules.
No impersonation

No inappropriate (e.g. vulgar, offensive etc) user names
You may not refer to specific URLs (web site addresses) unless allowed under the relevant local house rules. If you know of a worthy web site relevant to the discussion topic, please inform the host of the Community area.
Deliberate misuse of the complaints facility is not permitted. If you persist in doing this action may be taken against your account.

Safety

We advise that you never reveal any personal information about yourself or anyone else (for example: telephone number, home address or email address), and please do not include postal addresses of any kind. If you have a helpful address to share, inform the host of the relevant Community area using the 'Contact Us' link, and they will promote it if they see fit

About the law

You may not submit any defamatory or illegal material of any nature in Hawkshead.com Communities. This includes text, graphics, video, programs or audio.
Contributing material with the intention of committing or promoting an illegal act is strictly prohibited. You agree to only submit materials which are your own original work. You must not violate, plagiarise, or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.
The views expressed in Hawkshead.com Community areas are those of members of the public and are not necessarily those of Hawkshead Outdoor Ltd.

If you're under 16

Please get a parent's or guardian's permission before taking part in any Hawkshead.com discussion. Never reveal any personal information about yourself or anyone else (for example, telephone number, home address or email address).

If you breach these Terms of Use

If you fail to abide by these Community Rules (and/or any variations in the relevant local house rules) when taking part in a Hawkshead.com Community service, you will be sent an e-mail which informs you why your contribution has been failed or edited. This mail will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. This action may include your relevant account or accounts being placed into pre-moderation or a temporary or permanent suspension of your ability to participate in any or all of Hawkshead.com Community areas. If you post or send offensive or inappropriate content anywhere on or to Hawkshead.com Communities or otherwise engage in any disruptive behaviour on Hawkshead.com, and Hawkshead Outdoor Ltd considers such behaviour to be serious and/or repeated, Hawkshead Outdoor Ltd may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement/s. Hawkshead Outdoor Ltd reserves the right to delete any contribution, or take action against any account, at any time, for any reason.

General

If there is any conflict between these terms and specific terms appearing elsewhere on Hawkshead.com (including local house rules) then the latter shall prevail. 13. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. 14. These terms shall be governed by and interpreted in accordance with the laws of England and Wales. Hawkshead Outdoor Ltd, Risol House, Mercury Way, Dumplington, Urmston, Manchester M41 7RR The following statement explains our policy regarding the personal information we collect about you.

Introduction

This policy covers Hawkshead Outdoor Ltd's use of personal information that Hawkshead Outdoor Ltd collects when you use Hawkshead.com. From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services include newsletters, competitions, live chats and message boards. By entering your details in the fields requested, you enable Hawkshead Outdoor Ltd and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Hawkshead Outdoor Ltd will act in accordance with current legislation and aim to meet current Internet best practice.

Instore Signup Competition

There is currently an in store competition taking place in all UK stores, for the chance to win a £100 voucher for use on our www.hawkshead.com website. In order to compete we are asking for an email address, first and last name, which store you visited to sign up and where you like to go on your adventures. The draw date is the 22nd August, and the winner will be contacted by email. The order that is placed using the winners voucher can only be shipped to a UK address. The data we are collecting for this competition will only be used for/by Hawkshead to communicate promotional events and newsletters. The data will not be shared with any 3rd party company, or implemented into any other parties communications what so ever, unless consent has been given.

Use and storage of your personal information

When you supply any personal information to Hawkshead.com (e.g. for competitions, Hawkshead.com Community services or Hawkshead.com membership) we have legal obligations towards you in the way we use those data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to Hawkshead Outdoor Ltd will only be used within Hawkshead Outdoor Ltd and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to Hawkshead.com or otherwise engage in any disruptive behaviour on Hawkshead.com, Hawkshead Outdoor Ltd can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of Hawkshead.com membership you no longer wish to continue your registration as a Hawkshead.com member. For safety reasons, however, Hawkshead Outdoor Ltd may store messaging transcript data (including message content, member names, times and dates) arising from the use of Hawkshead.com Community services such as Connector for a period of six months. Where personal information is held for people who are not yet registered but have taken part in other Hawkshead.com services (e.g. competitions), that information will be held as long as is necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. If you are notified on a Hawkshead.com site that your information may be used to allow Hawkshead Outdoor Ltd to contact you for "service administration purposes", this means that Hawkshead Outdoor Ltd may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on Hawkshead.com unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

Access to your personal information

You have the right to request a copy of the personal information Hawkshead Outdoor Ltd holds about you and to have any inaccuracies corrected.

Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to Hawkshead Outdoor Ltd's website. Users without this consent are not allowed to provide us with personal information.

Postage to the Channel Islands

Standard delivery is £4.95 and we aim to deliver within 14 days. Please Note: We do not make any reductions on our prices when supplying to non EC Countries. The non application of VAT involved has been taken into consideration when calculating the postage charge.